Country Willow

I have worked with Country Willow over the years and have always been satisfied. I knew I would need a mattress soon so was very excited when they added mattresses as a specialty focus. The attention I was given from literally beginning through delivery (and removal of my old mattress) was exceptional. One expects sales and decorators will be aware of the importance of making a good impression, but this is not the case with every business that provides delivery. While I was unable to be physically present when my mattress arrived, we communicated via phone/video. Directions were followed perfectly, they were curtious and timely. I came home to a new mattress with all plastic removed and furniture in its proper place, and had a great night’s sleep. The value of my purchase was expressed in more than simply the cost of an item, but in the service! I love country Willow!!!!

Leslie, the design associate at Country Willow, provided an exceptional experience that exceeded all expectations. From the moment we walked into the showroom, Leslie's expertise and passion for design were evident. She skillfully guided us through the selection process, ensuring that we found the perfect dining room table and chairs to complement our new home. Leslie's attention to detail and deep understanding of our needs and preferences made the entire experience effortless and enjoyable. Her willingness to travel to our home to visualize the space where the furniture would reside was truly above and beyond. Her dedication to ensuring that every aspect of our purchase was tailored to our specific requirements was truly remarkable. While the price point of the products is higher, the quality and craftsmanship are undeniable. We have full confidence that we've invested in pieces that will stand the test of time and become cherished fixtures in our home for years to come. In summary, Leslie's professionalism, knowledge, and personalized approach have left a lasting impression. We wholeheartedly recommend Leslie at Country Willow to anyone seeking a seamless and rewarding furniture shopping experience.

Really great experience working with Kathleen at Country Willow! I love the store's unique pieces, which a welcome change from big chain furniture store. It was especially great to have an in-home consultation by Kathleen to help measure and ensure that our new furniture layout, color scheme, and furnishings made the most sense for our unique room layout. We'll definitely be back for future projects.

We just received our new furniture (dining table and chairs) and rug from Country Willow. We are so happy with everything! The quality is very high. Eileen did a great job guiding us in the process of choosing the right pieces based on our preferences. She even came to our house to take photos of the space so she could CAD the furniture and rug in our dining room! That was so helpful. We highly recommend Country Willow.

My wife and I learned about Country Willow by googling “best furniture store in Westchester” and they didn’t disappoint! From their large and quality selection to the kind, knowledgeable people who work there, our experience shopping for a farm style dining room table was a pleasure and a success. Eileen O’ Brien must’ve spent nearly two hours working with us until we found the perfect table + chairs for our dining room/kitchen. Simply put, Country Willow is as advertised: a truly a top-notch, high end and overall excellent furniture store. We’ll be back!

I really cannot say enough about my experience with Pam, and her co-workers, at County Willow. From the very first time we met, Pam offered her insights and design experience with no pressure. She patiently listened, questioned, guided, and suggested. She was a pleasure to work with on a large project, during a transitional time in my life. Pam's understanding of client preferences, needs and budget, combined with her eye for detail and design, make her the perfect project partner. Pam "nailed it" and so did the delivery team, who delivered in the worst of weather conditions, and did so with smiles and professionalism. I recommend visiting Pam for your home furnishing project, big or small...she will help you realize the kind of space you are imagining. I am adding an update today to my original review. In the intervening months, since my previous review, Pam has continued to make herself available for additional guidance and purchasing assistance. Her knowledge of my space and my style, as well as her keen eye and her patience, continue to make her such a pleasure to work with, as I move forward with settling into a new space. Today I also had the pleasure of meeting Pam's associate, Mike. Mike was not only friendly, pleasant, and professional, he was skilled and expeditious, as well. He made a house call and completed touch up work on a piece I'd had delivered, leaving it looking as though there had been no insult to it in the first place. For his artful skill and his warm demeanor, I am most grateful. Country Willow...with folks like Pam and Mike on your team, you can bet I will remain a loyal customer! Thank you for everything you have done, and continue to do, to help make my transition to a new home so enjoyable. My experience with Pam, Mike, and so many others at CW with whom I've interacted along my journey, have made it nothing but a positive one. Thanks a million to each of you!

My husband and I had a very pleasant experience. We were assisted by Leslie; she was very helpful, personable and extremely knowledgeable. We didn’t feel pressured into purchasing and she listened to us and guided us in finding what we were looking for! There were so many choices that Leslie expertise made it very easy to finally decide which couch and chairs to buy. I would recommend Country Willow and Leslie to anyone, besides it’s great to shop and support local businesses!